Frequently Asked Questions

Navigate to https://onlinelearning.rainsalestraining.com/login. You’ll be prompted to enter your email address and password.

Yes. There’s no limit to the number of programs in which you can be enrolled.

Navigate to https://onlinelearning.rainsalestraining.com/login. You’ll be prompted to enter your email address and password. Once you log in, you’ll be redirected to your dashboard. From here, you’ll see a list of “My Courses.” You can start a new program or resume a program you have already started.

There are three forms of navigation within each program:

1. Each course is laid out in a straightforward list featuring modules and the lessons within each module. Here you can track your progress and navigate to any part of the program. Depending on the length of the program, there may be a second page. Use the navigation at the bottom of the screen to advance to the second page.
2. Within a lesson, when you click “Mark As Complete” at the bottom of the screen, an option will appear to click into the next lesson.
3. You may also use the breadcrumb navigation at the top of each lesson to return to the list of modules and lessons (example: Sales Mastery Program / Modules / Module 1: Becoming a Top Seller).

No. Our online programs are available around the clock, which means you can sign in at any time, day or night, to complete your lessons.

We accept all major credit and debit cards. This includes Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay.

All credit card transactions are processed in United States dollars (USD).

Credit cards can expire for a number of reasons. If you’re aware that the credit card we have on file is out of date or no longer valid, please update your card details.

To update your card, while logged in, click the avatar in the top-right corner of your browser, then click “Settings.” From there, click “Billing Info,” also in the top right. From here you can update your card or add a new one.

If you add a new card, you’ll need to change the card associated with your subscription. While still in Billing Info, scroll down to Active Subscriptions. Click the three dots next to the program for which you need to update your card and select “Update payment method.” Select the correct card and then select “Update Subscription.” You can verify that you have the correct payment selected by identifying the last four digits of your credit card beneath the name of the program in which you are enrolled.

Click on the avatar in the top-right of your browser, then click “Settings.” From there, click “Billing Info,” also in the top right. In the Active Subscriptions section, you’ll see the names of the programs in which you’re currently enrolled. Click the three dots next to the program you want to cancel and select “Cancel this subscription.”

An internet connection is required. All our programs offer a range of multimedia features and we recommend that you have a good broadband or network connection for the optimal experience.

Yes. RAIN Online Learning was built to work on all tablets. Layouts, scrolling, or displays may vary depending on your device.

Yes. To access your courses on your smartphone, download the Kajabi app.

• Get it on the App Store
• Get it on Google Play

To log in to the Kajabi Mobile app:

• Open the Kajabi Mobile app and click “Sign In.”
• Enter the email address used at checkout. You’ll then be directed to confirm your account via email. 
• Confirm your account on your device by clicking “Confirm Email Address.” Alternatively, enter the six-digit code from the email into the Kajabi app.
• You’ll then be directed to a welcome screen where you can select the courses you wish to use on the mobile app. Make sure “RAIN Group” has a blue check mark and then select “Next.”
• Once it has finished loading, you can use the mobile app for your selected courses.

If you experience problems with the app, please reference the Kajabi App Troubleshooting Guide or contact Kajabi support. RAIN Group is unable to assist with mobile app problems.

We support the current and previous major releases of Chrome, Firefox, Safari, Opera, and Microsoft Edge. 

If you experience difficulties with one of these browsers, you may need to update it or clear your cache and cookies.

To update your browser:

• Google Chrome
• Mozilla Firefox
• Opera
• Safari
• Microsoft Edge - This browser is updated automatically when you update Windows.

To clear your cache and cookies:

• Google Chrome
• Mozilla Firefox
• Opera
• Safari
• Microsoft Edge

When having problems with audio, we recommend checking your internet connection, resetting your internet connection if necessary, clearing your cache, updating your browser, or trying another browser. Additionally, don’t forget to check your speaker/headphone connection and your audio system preferences.

When having problems with videos, we recommend checking your internet connection, resetting your internet connection if necessary, clearing your cache, updating your browser, or trying another browser.

Once you’ve logged in, click the avatar in the top-right of your browser, then click “Settings.” You can update your email address under Profile Settings. Once you’ve updated your email address, scroll to the bottom of the page and hit “Save.”

To reset your password, navigate to https://onlinelearning.rainsalestraining.com/login and click “Forget Password.” Follow the steps to reset your password.

To update your card, while logged in, click the avatar in the top-right corner of your browser, then click “Settings.” From there, click “Billing Info,” also in the top right. From here you can update your card or add a new one.

If you add a new card, you’ll need to change the card associated with your subscription. While still in Billing Info, scroll down to Active Subscriptions. Click the three dots next to the program for which you need to update your card and select “Update payment method.” Select the correct card and then select “Update Subscription.” You can verify that you have the correct payment selected by identifying the last four digits of your credit card beneath the name of the program in which you are enrolled.

Once you’ve logged in, click the avatar in the top-right of your browser, then click “Settings.” Scroll down to the Password section to change your password.